Operations at the base of the pyramid

Research

I study real-world optimization where the stakes are highest: how mobile money agents in Tanzania, Kenya, and Zambia manage cash and digital-currency inventories, how poverty itself reshapes operations, and how data can widen financial inclusion. A second thread applies the same toolkit at home — voter turnout among traditionally marginalized urban communities in the United States.

My dissertation at Harvard Business School optimized inventory management for mobile money agents across East Africa; that work and its descendants appear below.

Publications

Updated automatically from Google Scholar each month.

Current work

  • Mobile-money agent liquidity — field work on the Financial Inclusion Grand Challenge, with Chris Parker, David Drake, and co-authors.
  • Misinformation detection — topical-tactic frameworks for state-linked manipulated media, with Benjamin Bagozzi and colleagues.
  • The Hidden Electorate — an ongoing analysis of American non-voters, published as a long-form interactive essay on this site.